Online Casino
Online CasinoGet in Touch With Us

Get in Touch With Us

Whether you have a question about one of our casino reviews, spotted something that needs correcting, or simply want to share feedback on how we cover the US online gambling space, this page explains the best ways to reach us and what to expect once you do.

How to Contact Our Team

Email is the most reliable way to get a message to us. Write to us at [email protected] and a real member of our editorial team will read your message and follow up. We aim to respond within two business days, though during particularly busy periods it may take a little longer.

To help us get back to you as quickly as possible, please include a brief description of your enquiry in the subject line — for example, whether it relates to a specific casino review, a bonus term you want clarification on, a correction, or a partnership question.

What You Can Write to Us About

We welcome messages on a wide range of topics. The most common reasons readers contact us include:

  • Review questions — If you want to know more about how we assessed a particular casino, what criteria we used, or why a site ranked where it did, we are happy to walk you through our methodology.
  • Corrections and accuracy flags — We take factual accuracy seriously. If you believe something we have published is out of date or incorrect, please tell us exactly what the issue is and we will investigate promptly.
  • Bonus and payment queries — Online casino offers change frequently. If a bonus term, withdrawal time or payment method listed on our site no longer matches what a casino is advertising, let us know so we can verify and update.
  • Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention it in your message and we will point you toward appropriate support. You can also reach the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day, seven days a week, or visit ncpgambling.org.
  • Content suggestions — If there is a topic you would like us to cover — a new casino, a payment method, or a question about how something in the industry works — we genuinely read those suggestions and they shape future content.
  • Partnership and commercial enquiries — If you represent a casino or a related business and want to explore working with us, please introduce yourself clearly and outline what you have in mind. We review all enquiries and will respond if there is a potential fit.

What Happens After You Send a Message

Every message is read by a person, not an automated system. We do not send templated holding replies as a substitute for a real answer. Once your message arrives, it is directed to the most relevant member of our team — editorial, technical or commercial — and you will receive a considered response.

Our standard turnaround is two business days. If your enquiry is urgent, please say so in the subject line and we will do our best to prioritise it.

A Note on Our Editorial Independence

heartforartinstitute.com operates as an independent comparison and review site for online casinos available to US residents. Our rankings are based on editorial research and review — they are not for sale, and commercial relationships with casino operators do not determine where a site appears in our lists. The publisher may earn a commission when readers visit a casino through a link on this site, but that arrangement has no bearing on our assessments or rankings.

If you believe our coverage of any casino is inaccurate, incomplete or has failed to reflect a material change in that casino's offer or practices, please contact us with the specifics. We will review it as a priority.

Responsible Gambling — a Standing Commitment

Every page on this site, including this one, is written with the understanding that online casino games carry real financial risk. Outcomes in games of chance are never guaranteed, the house edge is a mathematical fact, and no strategy eliminates it. If gambling stops being enjoyable, or starts affecting your finances, relationships or wellbeing, please step back and seek support.

Useful resources for US residents include:

Most licensed online casinos operating in regulated US states also provide self-exclusion tools, deposit limits and session reminders directly within the platform. We encourage every reader to set those limits before playing, not after.

One More Thing Before You Go

If you arrived here looking for information about the casinos we review — withdrawal speeds, welcome offers, payment methods or licensing — our main review pages cover all of that in detail. We welcome your feedback on any of it. Thank you for reading, and we look forward to hearing from you.